“I know my rights!” …but do you really ?

Published: 18/11/2015

Written by Curwens Solicitors

The Consumer Rights Act 2015

After years of confusion for Consumers and Businesses alike about their specific rights in respect of faulty goods and services, the new Consumer Rights Act 2015 has come into force trying to clear up all the confusion. The Act provides enhanced rights for Consumers and better clarity for businesses as to their obligations. Some of the changes include:

* Consumers are now entitled to insist on a full refund if they return faulty goods within 30 days of purchase and more importantly Businesses can no longer make reductions from refunds where a Consumer is entitled to a refund within 6 months of purchase.

* Where Pre-contract information is given by a supplier in relation to the goods or a service, the goods or service must be fit for the purpose described by the Consumer.

* The Act sets out new rights for online digital content purchases such as music and game downloads, allowing refunds where purchased content is faulty.

The Act replaces the former Sale of Goods Act 1979; the Supply of Goods and Services Act 1982 and the Unfair Terms in Consumer Contract Regulations, so it is vital that businesses familiarise themselves with the new legislation and ensure that they are compliant.

Curwens can help. We can advise you on the effects of this law. For further information contact Patricia Wollington on 0208 363 4444 or email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit our website http://www.curwens.co.uk.

Please note that our briefings are for informational purposes only, and do not constitute legal advice.

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Katie from North London

Kaajal at Curwens was terrific - really friendly and unintimidating, patient in explaining the legal-speak of the severance agreement I was being asked to sign, while also being extremely efficient in processing it all! I would unreservedly recommend Kaajal and Curwens to anybody looking for friendly and painless help with any potentially daunting legal process.

Mike from Palmers Green

We had a very good experience on our house sale with Maryam and Christina. They were knowledgeable, courteous and understanding throughout. I would definitely recommend them and have no hesitation using Curwens again for any legal representation!!

The Thompsons from Finchley

I would highly recommend Curwens. They handled the probate on my late father’s estate in a highly professional manner and explained the whole process clearly. The staff are friendly and kind and dealt with any issues I had promptly. Thank you. Much appreciated.

John from Harlow

I would like to thank the Employment team, and especially Kaajal for assisting me during my redundancy. She remained calm, when I was upset and shocked. The whole process was dealt with within one week, meaning I could go on to find further employment.

Pritti from Surrey

Our purchase was sabotaged by XXXXXXXXXX, and our mortgage offer had expired. Luckily, our lender gave us a one week extension of the mortgage offer. Curwens took over, and magic happened. We completed the purchase on time. Best Service ever!

William from London

I would like to thank you Amanda for all your support during this process. I felt very pleased you were my solicitor, you gave me confidence and reassurance, I felt in very safe hands.

Anonymous

You have helped us on a fair few issues now. On every occasion you have made us feel like we were your only client at the time… we couldn’t have got through our HR situations without your guidance.

HR Director, Milbridge Group PLC

I just wanted to say thank you for all of your help with getting our office lease done. Bradley, Sandra and Sarah were so responsive and it was a pleasure working with you.

Clinton Gomer, Energy House Digital

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testimonials

Katie from North London

Mike from Palmers Green

The Thompsons from Finchley

John from Harlow

Pritti from Surrey

William from London

I would like to thank you Amanda for all your support during this process. I felt very pleased you were my solicitor, you gave me confidence and reassurance, I felt in very safe hands.

Anonymous

HR Director, Milbridge Group PLC

I just wanted to say thank you for all of your help with getting our office lease done. Bradley, Sandra and Sarah were so responsive and it was a pleasure working with you.

Clinton Gomer, Energy House Digital

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