Complaints Procedures

We aim to provide a high-quality service at all times. If you are dissatisfied about any part of the service you receive, please raise the issue with the person acting for you. If you are not satisfied with the response, our formal complaints procedure can be downloaded here.

If you are not satisfied with our handling of your complaint you will be able to ask the Legal Ombudsman (LeO) to consider the complaint. Normally, you will need to bring a complaint to LeO within six months of receiving a final written response from us about your complaint. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. The Legal Ombudsman’s contact details are: address - PO Box 6806, Wolverhampton WV1 9WJ; phone 0300 555 0333; email - This email address is being protected from spambots. You need JavaScript enabled to view it.

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