Complaints Procedures

We aim to provide a high-quality service at all times. If you are dissatisfied about any part of the service you receive, please raise the issue with the person acting for you. If you are not satisfied with the response, our formal complaints procedure can be downloaded here.

If you are not satisfied with our handling of your complaint you will be able to ask the Legal Ombudsman (LeO) to consider the complaint. Normally, you will need to bring a complaint to LeO within six months of receiving a final written response from us about your complaint. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. The Legal Ombudsman’s contact details are: address - PO Box 6806, Wolverhampton WV1 9WJ; phone 0300 555 0333; email - This email address is being protected from spambots. You need JavaScript enabled to view it.

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Any data that you submit using this web form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed.
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Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the relevant Data Protection legislation and will only be used for responding to your query (or purposes associated with that purpose).

You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at www.ico.org.uk

Full details can be found here

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Please let us know your message.

testimonials

GET IN TOUCH

Any data that you submit using this web form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed.
Find out more
Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the relevant Data Protection legislation and will only be used for responding to your query (or purposes associated with that purpose).

You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at www.ico.org.uk

Full details can be found here

Please let us know your name.
Please enter a valid phone number
Please let us know your email address.
Invalid Input
Please select an office
Please let us know your message.

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