What Do You Actually Do?
A: It depends on the debtor but we usually write to them but in some circumstances we may telephone them. We would always follow up any telephone call with a letter to confirm what has been said. If the debt cannot be resolved or the debtor does not respond, the next step is legal action.
If our initial approaches do not bring about a positive response from your debtor, we will normally proceed to Litigation. We will do this only if we think it is likely to produce a positive result (If it becomes clear that they have no money then litigation will be a waste of your money). You may then decide to write off the debt