201511.18

“I know my rights!” …but do you really ?

The Consumer Rights Act 2015

After years of confusion for Consumers and Businesses alike about their specific rights in respect of faulty goods and services, the new Consumer Rights Act 2015 has come into force trying to clear up all the confusion. The Act provides enhanced rights for Consumers and better clarity for businesses as to their obligations. Some of the changes include:

* Consumers are now entitled to insist on a full refund if they return faulty goods within 30 days of purchase and more importantly Businesses can no longer make reductions from refunds where a Consumer is entitled to a refund within 6 months of purchase.

* Where Pre-contract information is given by a supplier in relation to the goods or a service, the goods or service must be fit for the purpose described by the Consumer.

* The Act sets out new rights for online digital content purchases such as music and game downloads, allowing refunds where purchased content is faulty.

The Act replaces the former Sale of Goods Act 1979; the Supply of Goods and Services Act 1982 and the Unfair Terms in Consumer Contract Regulations, so it is vital that businesses familiarise themselves with the new legislation and ensure that they are compliant.

Curwens can help. We can advise you on the effects of this law. For further information contact Patricia Wollington on 0208 363 4444 or email patricia.wollington@curwens.co.uk or visit our website http://www.curwens.co.uk.